OU Kosher Collections Manager – Job Description
· Manages Organization’s overall efforts with respect to the monitoring and collection of customer accounts receivable for OU Kosher.
· Reports to Chief Financial and Administrative Officer.
· Supervises 2 staff members.
· Primary duties and responsibilities include:
o Analyzing OU Kosher accounts receivable activity and communicating with and pursuing collections from customers that have past due balances.
§ Generating and reviewing aging reports with decision-making regarding initiation of calls, e-mails and formalized letters. Tailoring the communications to support the circumstances.
§ Generating and releasing monthly statements.
§ Negotiating and, where necessary, setting up payment plans and terms to facilitate the collection.
o Communicating with the relevant management and staff within the Organization.
§ Maintaining strong relationships with account managers which foster and ensure cooperative efforts and the mutual sharing of information.
§ Issuing various receivable-related reports.
§ Keeping senior management apprised of all issues of concern.
§ Managing placement and release of any necessary account holds.
· Secondary duties and responsibilities include:
o Providing direction in support of payment applications.
o Ensuring customer-required references are properly included on invoices.
o Filing proof of claims for bankruptcies.
o Filing with small claims court for local debt.
· Required qualifications:
o Advanced knowledge and skills of collection practices and accounting principles.
o 3+ years of relevant experience applied in a managerial capacity within a mid to large size organization.
o Excellent communication and proven problem solving and decision-making skills.